ASSISTANCE
You need assistance?
Here you can find all the necessary information, whether for general questions, specific requests or emergency situations.
your contract?
Does your request involve a policy in Luxembourg?
Common requests
- Download my certificates
- Check my policies
- Receive a “green” card
- Follow up on my claims
- Submit a health claim
- See or pay your invoices
- Etc.
Submit or follow up on a claim
Contact your agency to file or find out more about a claim. You can also do this from your client area.
Assistance
- Vehicle breakdown
- Roadside assistance following an accident
- Emergency hospitalisation
- Locksmith assistance
- Etc.
Mobility Joker
Are you no longer able to drive your vehicle? You can either call a taxi directly or contact us to arrange for you and your vehicle to return home.
Coverage included in the mobilé Zen option (only for contracts taken out from 25 January 2021 or if the guarantee is mentioned in your contract), within the limit of three free trips/year and not exceeding 70 km.
Does your request involve a policy in Belgium?
Emergency
Contact our assistance department 24/7
Have a question about a claim or policy?
First contact your insurance broker and visit our dedicated site assurancesfoyer.be for Belgium..